Shipping & Order Services


Nationwide Shipping

Select items are available for shipping anywhere in the U.S. Nationwide Shipping orders can be placed through Goldbelly. Items available for shipping are made-to-order and ship Tuesday through Friday from our Philadelphia location. Orders placed after 10AM on Fridays will ship out the following week.

Unfortunately, at this time, we are unable to ship to U.S. Territories, overseas military addresses and P.O. Boxes.


In-store Pickup

Most of our items are available for in-store pickup. Pickup is available Tuesday through Sunday, between 10AM and 4PM. Place an online order for in-store pickup and items will be ready for you when you arrive.

Same-day pickup orders have a 3-hour turnaround time. After you place your order, you will receive an Order Confirmation email with your order summary and details. Please arrive no sooner than 3 hours from the time you placed your order for same day pickups.

Pickup orders can be scheduled for a later date and time within available store hours.

ALLERGENS

Attention customers with food allergies. Please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, etc. While we take steps to minimize risk and safely handle the foods that contain potential allergens, please be advised that cross contamination may occur, as factors beyond our reasonable control may alter the formulations of the food we serve, or manufacturers may change their formulations without our knowledge.


Same day delivery

Local delivery options are available to select zip codes through our delivery partners, Caviar, Mercato, Postmates & Grubhub. Please note, same day delivery is available Tuesday through Sunday, between 10AM–4PM.


Gift Cards

Physical gift cards are available in increments of $25, $50 and $100. They can be ordered online for in-store pickup. Physical gift cards are also available for in-store purchase.

*Please note: Unfortunately at this time gift cards are not able to be redeemed online. Gift cards can be redeemed for in-store purchases only. 

Gift cards are not able to be replaced if lost or stolen and are not eligible for refunds or exchanges.


Corporate Orders

Need to place 10+ orders to ship to unique addresses? Fill out the Contact Us Form to get in touch with an order representative to place your order. Please note each shipment will incur a flat-rate shipping charge.

How To Submit Names and Addresses:
After you have placed your order with one of our representatives, they will ask you to submit shipping details via email. Please download our Corporate Order Form CSV Template and follow the sample formatting to submit your gift messages, names and address.

For order volumes less than10, please place separate individual orders through our website.


Refund Policy

48 hours before the scheduled date of pickup, orders become final. This means, no alterations can be made to the order and the deposit becomes nonrefundable should an order get canceled within the 48 hour time frame. If payment is made in full, there will be a refund of 50% only.

Given the perishable nature of our products, Isgro Pastries does not accept returns, offer exchanges, and/or grant refunds on any goods sold unless the issue for the return, exchange or refund is the result of an error in our production, packaging, or handling of the product.

If your order arrives damaged, please reach out to isgropastries1904@gmail.com within 48 hours of delivery with a photo of the damage and we will quickly find you a resolution.

As a policy, we do not offer refunds for delays caused by our shipping or delivery partners due to weather, inaccurate shipping information or similar reasons outside of our control. That said, we know how important if is for your package to be delivered on time and we may be able to offer accommodations for exceptional circumstances.


Privacy Policy

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

 Visitor Data

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

 When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Google for storage and with Zapier for data porting.

Emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

 You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  1. You enter your email address at checkout, or are logged into your customer account.

  2. You add a product which is in stock to your shopping cart.

  3. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

 Third-Party

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

 We work with ShipStation to fulfill your shipping orders. If you choose to accept these services, providing your consent to either the third party or to us, we may exchange your information, including your Personal Information, as well as information about how you interact with each provider’s service or product. This exchange of information is necessary to maintain business operations and to provide the ongoing service that you have requested. By requesting or accepting these products or services, you are permitting us to provide your information, including your Personal Information, to ShipStation.